Refund/Cancellation Policy
Return Policy
Eligibility for Returns:
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Services and digital products are non-refundable once delivered and accepted by the client.
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Physical products (if applicable) can be returned within 30 days of purchase if unused and in original packaging.
Return Process:
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Contact our support team at info@vantamarketinggroup.com to initiate a return.
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Provide your order number and reason for return.
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Ship the product back to our address provided by the support team.
Refunds:
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Upon receiving and inspecting the returned product, a refund will be processed to the original payment method within 7-10 business days.
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For services, refunds will be considered on a case-by-case basis for projects canceled before completion.
Service Cancellation:
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Clients can cancel services at any time by providing written notice to info@vantamarketinggroup.com.
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Any work completed up to the point of cancellation will be billed accordingly.
Project Cancellation Fees:
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If a project is canceled within 14 days of commencement, 50% of the project fee will be charged.
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For cancellations after 14 days, the full project fee will be due.
Physical Events:
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Physical events cannot be returned and can only be canceled 30 days in advance with no refund of the initial deposit.
Subscription Services:
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Monthly subscriptions can be canceled at any time with no further charges beyond the current billing period.
For any questions or further details, please contact our support team at info@vantamarketinggroup.com.